Updated: Feb 28, 2021


As clients are navigating all the issues during the current Covid-19 pandemic, I asked some of them what they learned about themselves, how EOS helped them, what specific EOS Tool was most helpful, and their advice for other business owners. Here is a summary:

What they learned about themselves:

  • “It’s okay to slow down and think about what’s most important NOW.”

  • “I learned to trust my leadership team – that they were making the right decisions based on our Core Values.”

  • “The importance of showing genuine care and concern for people.”

  • “I don’t have to be in the middle of everything – It’s about “letting go” and trusting my team.”

  • “I tend to get lost in my own activities but, I learned to be more intentional about spending time focused on people and process.”

  • “Staying focused on our 10-Year Target™ while keeping the crisis in perspective.”

  • “Our business is not our building; our business is building relationships with employees and customers.”

How EOS helped them:

  • Having the right Meeting Pulse™ with clear objectives and agenda

  • Quarterly conversations with employees, overcommunicating

  • Level 10 Meeting™ and increasing its frequency from weekly to daily to deal with uncertainty

  • Maintaining our Quarterly EOS Meeting Pulse – focus on both short and long-term issues

  • Setting and completing Rocks

What EOS Tool was most valuable:

  • IDS™ – Identifying, Discussing, and Solving Issues

  • Scorecard – adjusting key metrics to keep us on track

  • People Analyzer™ – affirmation that the right people in the right seats can handle any crisis

  • V/TO™ – core values guiding business decisions and the 10 Year Target as a mindset

  • Accountability Chart™ – having RPRS and an effective Meeting Pulse to guide the 90% of our workforce that was working remotely

Leadership Wisdom and Advice

  • All great teams need a great leader

  • Maintain a positive attitude, model the behavior – together, we can get through this

  • Trust your gut, do the right thing

  • Look for and acknowledge the heroes in your organization. Be a hero for those you serve

  • Communicate, communicate, and overcommunicate

  • Cash is King – keep a reserve to help you weather any storm

  • Start EOS NOW to help you prepare for the future

I hope this reaffirms what you already know or that it helps you think of issues as opportunities to learn and grow. One thing is certain – change is happening all the time. What is important is our attitude toward change. Do we see it as an obstacle or as an opportunity?

Previously published on the Traction Process blog


  • Learn to make decisions faster and better by downloading a copy of our free eBook, Decide!

  • Download the Issues Solving Track™ from the EOS Toolbox to learn how to IDS (Identify, Discuss, and Solve) issues more effectively.

  • Download a free chapter of Traction by Gino Wickman

  • Thinking of implementing EOS in your company? Request a free 90-Minute Meeting with an EOS Implementer® to get an overview of EOS and how it can help you!

  • Contact Rebecca Finken at rebecca@traction4success.com

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